QUALITY ASSURANCE

Quality System – ISO 9001:2004

Swan Services as a minimum requirement will maintain up to date records, providing evidence of our adherence to the Q. A. benchmark standards. These will include:

OH&S Audits records
Q.A Audit records
Monthly summation of all incident reports
Security records
Evidence of on going training and training records
Environmental records of waste and recycling
Monthly waste and recycling reports
Material safety data sheets
Risk Management procedures
Job descriptions for all employees
Timesheets
Electronic records of all incidents and complaints
Records of emails received and responses
Records of requests received and action taken
Minutes of monthly performance meetings
Sub-Contractors records
Periodical work schedules and semester cleaning schedules

AS/NZS ISO 9001:2000 Certification. Click Here

The certification covers the business activities of Swan as a provider of building cleaning services in the following areas:

1.Educational

2.Multi-storey Business Premises

3.Government Office

4.Shopping Centres

5.Industrial premises and

6.Commercial premises

7.Hospitality / public areas


QUALITY ASSURANCE MANAGEMENT

We provide our staff with computer hardware and sophisticated information technology software at all our major sites. The computers are linked through a network protocol to our Head Office and are used for Payroll, Q.A Rating, reporting and incident response purposes. Our site management staff are properly trained to use the information technology system

We develop a customer spreadsheet showing periodical works commenced and provide completion dates. A Quality-Rating Sheet is developed and after authorisation by our client, is utilised for an approved benchmark rating percentage. This forms part of the basis for delivering superior cleaning and service standards. We currently utilise this system of reporting at other major sites.

Ongoing on-site training procedures are constantly improved for Quality Assurance purposes. Occupational Health and Safety procedures and programmes are monitored, reported and enhanced. Each building has an in house appointed person to report incidents and/or “near misses” and a facsimile transmission is sent to our dedicated facsimile machine at Swan Head Office as soon as the supervisor is informed of any incident. All incidents or near miss incidents are evaluated and “actioned” on within the hour. At the end of each working month, the facsimiles are collated into various sub headings which include requests, recycling, toilet supplies, security and complaints.

A percentage report sheet is then generated to indicate a clear outline on each building. A graph is updated showing general trends and these are reported and discussed weekly at internal management meetings. All results are then sent to the client and meetings scheduled on a regular basis. Normally our Contracts Manager, Operations Manager and Area Manager are present at on site meetings with our clients. Minutes are kept of the meeting and are acted upon as part of our service provision.